Do you have any questions? We answer them in our FAQ .

Frequently asked questions

  • How do I make an appointment for a pawnshop?  

    Appointments are required for clearance operations (loan repayment and item collection) and renewals. Appointments are available in the mornings without appointment, and in the afternoons by appointment. 

    To book an appointment, simply go to the following page: click here.

    Choose your operation, select it and then search for an available date. Once you have selected your appointment slot, create your account (which is different from your "personal space" account) and validate it. Within a few minutes, you'll receive confirmation by email and on your phone.

      Make an appointment 

  • I've deposited several pieces of jewelry. Can I have one back?

    No, it is not possible to recover only some of the items included in a single loan contract. Objects belonging to the same loan contract will all be returned at the same time, when the loan and interest are repaid.

  • How do I cancel or change my appointment?

    To cancel or modify your appointment, you need to log in to the diary area using your dedicated login and password.

    Click on "Login". In the "All my appointments" tab, you can view upcoming appointments in the "Coming soon" section. To delete the appointment, click on the cross icon; to modify the appointment and search for the next available slot, click on the pencil icon.

    It's important to confirm your choice at every stage. You'll then receive a confirmation e-mail and SMS to let you know that your request has been registered. 

      Go to the appointment platform 

  • How much will you lend me?

    The amount of the loan offered depends on the estimated value of your item on the public auction market. When you deposit your item, specialized experts assess its value. We will offer you a loan of 50-60% of this value.

    Example: if you deposit a bag that you bought for €1,200, and the experts at Crédit Municipal de Paris estimate that it is worth €800 on the public auction market, the amount loaned will be around €450. Indicative example, non-contractual.

      Make an appointment